5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not because of a lack of continuing quality management procedures.
Safety guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, you are able to see whether they do their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine if the guard company is performing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your guards. In the majority of instances they probably are, but it’s important to implement a system of verification and quality management to ensure that problems associated with the lack of doing these tasks do not begin to happen.
In this article we’ll discuss five (5) simple steps to improving your safety guard service and achieving everything you imagine as your ideal keyholding Enfield.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your condition is one of these states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security provider and ask yourself does it seem decent.
Additionally, is the security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a fantastic match for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a good deal about what to expect from this guard and it gives you a chance to request a different guard if you feel that it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Does it happen at your premises?
• How long is each officer trained?
• How long can the security company double bank?
Determine the answer to every one of these questions and be certain that they match what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to work in your premises.
Guard supervision is one of the more important factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work isn’t important and they begin to find themselves as not as a part of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field manager spot checks, the two methods of distant oversight that prove most effective are: Officer Check-Ins
If your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your premises. These tracking systems permit the security guard company to monitor the time and log the activity of the guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the safety guard provider provides a way of making certain that each guard is secure and alert. By having guards check-in regularly together with the safety guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure that the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.